Sync Error: Accounts element id not found

The error message is:  ERROR OCCURRED: Invalid Reference Id: Invalid Reference Id : Accounts element id 170 not found.

In this example, the Accounts element Id is 170, but it could be any number.

 

This error means that the Income Account you defined in InvoiceASAP no longer exists in your QuickBooks Online account.

Here's how to fix it.

 

STEP 1:  Log into InvoiceASAP at https://invoiceasap.com > Log In

 

STEP 2:  Click on QuickBooks Sync on the left navigation.

 

STEP 3:  Click on Settings.

 

STEP 4:  Click on the drop own next to Income Account.

 

STEP 5:  The drop down displays the Income Accounts from your QuickBooks Online account.  Select the income account that is most appropriate for your business.  The Income Account is the default income account assigned to each item in your QuickBooks ONLY WHEN the sync is creating a new item in your QuickBooks.  If you want your items to be assigned to different Income accounts, then select Uncategorized Income here.  In this example, I'm selecting Sales of Product Income.

 

STEP 6:  Click Save.

 

STEP 7: Your changes have been saved.  Your next sync will no longer have this error message.