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SYNC ERROR: Unable to log into InvoiceASAP. Please close the Connector. Then reopen the Connector and click on the Setup button.

These instructions show what to do when you get the following error.

SYNC ERROR: Unable to log into InvoiceASAP. Please close the Connector. Then reopen the Connector and click on the Setup button.

01a-Error.png

STEP 1:  Open the Sync Manager and click on Setup.

02-Setup.png

 

STEP2:  Make sure you are in Single User Mode and that your QuickBooks Desktop is open.  Click Next.

03-verify.png

 

STEP 3:  Enter your InvoiceASAP username & password.  Click Connect.

04-ia-creds.png

 

STEP 4a:  If you are normally in Multiuser Mode, change back to Multiuser Mode now.  
If you want Auto Sync, make sure the settings are what you want, and click Done.

05-confirm.png

 

STEP 4b:  If you don't want Auto Sync, then please uncheck the Run Auto Sync checkbox, then click Done.

06-no-auto-sync.png

 

STEP 5:  The sync starts running.

07-sync-runs.png

 

STEP 6:  A successful sync displays the happy face!

08-happy-face.png

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