The Processed Transactions Report shows all of your credit card and ACH transactions, estimated deposit dates, and current status of your payments.
Deposit times are as follows: - Payments taken before 6:00 pm ET M-Th will be deposited in your bank the. next day. - Payments taken on Friday, Saturday or Sunday will be deposited in your bank sometime on Monday.
Here's how to run the Processed Transactions Report.
1. Click on Reports on the left navigation.
2. Mouse over Payment Reports.
3. Select Processed Transactions.
5. A summary of all the payments and their current statuses is at the top, the detail is at the bottom.
Here is what the statuses mean:
pending: The payment has been received. On the InvoiceASAP Admin side, the status could be processing - posted, review, or pending - ready. But for the merchant, the status is just pending.
held: InvoiceASAP has marked the payment as Held. We will do this when we need more information from the merchant.
deposited: The funds have been deposited in the merchant's account.
failed: The transaction failed. Click on the information "i" in a circle next to the status to see why the payment failed.
refunded: The transaction was refunded.
disputed: The customer has disputed the transaction. InvoiceASAP notifies you when there is a dispute with info about how to fight the dispute, if you choose to do so.
Per bank rules, any ACH dispute is automatically lost to the merchant.
6. You can filter by status by clicking on the View All drop down and selecting the status you are working for.
7. To change the date range click on the date drop down.
8. You can Print or Export by clicking on one of these 2 buttons.
9. Click on the "i" next to a failed status to see why the transaction failed.
10. The reason for the decline comes from the customer's credit card company, not from InvoiceASAP or our payments partner.
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