QBD: My Sync Failed. Now what?

A sync can fail for A LOT of reasons.

In most cases, InvoiceASAP has tried to make the error messages plain enough that you should be able to figure out what is going on.

So if you get a sync error, don't worry!

Just follow these instructions for help.

With auto-sync, the InvoiceASAP Sync window opens automatically if you get an error.

1. Click on the Sync Log button.

2. On the bottom section scroll down until you see SYNC ERROR.

3. When you are done with this screen, click the Back button.

4. If you don't know what caused the error and need support, click on Support.

5. This opens the InvoiceASAP Support site.

Click on Submit A Request.

6. Input your info and click Submit.

Have more questions? Submit a request

3 Comments

Date Votes

0

Lachristensen February 23, 2016 18:28

Was not helpful as we can't even get the Sync manager to come up nor do we have any information showing in the Sync log.

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0

InvoiceASAP Tech Team February 23, 2016 20:01

Hi Larry,

Thanks for letting us know.

I can see that Jeena is working with you from the support ticket you submitted yesterday.

Please make sure that you schedule a support call with her by clicking on this link: https://calendly.com/invoiceasap/

Here is a link to another article on our support site that might help you:

How to Connect to QuickBooks from the Connector: https://invoiceasap.zendesk.com/entries/43180125-How-To-Connect-to-QuickBooks-Desktop

Cannot get Connected to QuickBooks from InvoiceASAP: https://invoiceasap.zendesk.com/entries/24550098-Cannot-Get-Connected-to-QuickBooks-Desktop

Kind regards,

Anne

Anne H. Maxwell, CTO

invoiceASAP

support@invoiceasap.zendesk.com

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-1

alan Ahmadi May 21, 2016 15:45

I did not understand the response. I am asking if we can have your promotion of $19 a year for your basic invoice service?

Thanks

Alan

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