Follow

How To Find the Detailed Log

Sometimes, we ask to see your Detailed Log, which contains technical information about the most recent sync.

Here are the instructions for finding the log and sending it to us:

 

Open the InvoiceASAP Sync Manager and click on Sync Log.

01-SyncManager.png

 

The top part of the log shows the dates you have synced.

The bottom shows the details.

Scroll down to see an error.  In many cases, the error will tell you how to fix the problem.
Here is a link to that shows how to view the log on our Manage Account Website:
https://invoiceasap.zendesk.com/entries/108538703-How-To-Find-Sync-Errors

02-Error.png

 

However, sometimes there isn't enough information for you to resolve the issue.
In these cases, we ask that you send us the Detailed Log.

The Detailed Log is found with a hidden button, which  opens a hidden folder.

03-HiddenButton.png

 

 

Copy LogFile.log to your desktop, then attach it to your Support Ticket or e-mail.

03-GetLogFile.png

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk