Sync Error: Duplicate Name Exists Error

Here is a screen shot of the error:

 

Here is the error:

- Processing invoice: I230123100
Creating a new Contact: Hall Properties
ERROR OCCURRED: Duplicate Name Exists Error
The name supplied already exists. : null

 

Here is what we know about the error:

• The error occurs when trying to process Invoice #I230123100

• The error occurs when the sync tries to create a new customer in QBO

• The new customer in this example is Hall Properties

• The sync is unable to add the customer Hall Properties in QBO, because the "name supplied" -- that is the name Hall Properties --  already exists somewhere in QBO.

This error does not mean that you have a customer already in QBO with this name.  It means that the name exists somewhere else in your QBO.

Here's where to look:

VENDOR

Do you have a vendor in QBO with exactly the same name as the customer in InvoiceASAP?  

If so, that is the problem.

QBO does not allow a vendor & customer to have exactly the same name.

 

To resolve this, you have 2 options:

OPTION 1:  In QBO, change the name of the vendor to be something else

OPTION 2:  In InvoiceASAP, change the name of the customer to be something else.

 

CUSTOMER

Do you have an inactive customer with exactly the same name as the customer in InvoiceASAP?

If so, please reactivate the customer in QBO.

On the next sync, InvoiceASAP will be able to link to your existing customer.

 

EMPLOYEE

Do you have an employee with the same name as the customer in InvoiceASAP?

If so, that is the problem.

QBO does not allow an employee & customer to have exactly the same name.

 

To resolve this, you have 2 options:

OPTION 1:  In QBO, change the name of the employyee to be something else

OPTION 2:  In InvoiceASAP, change the name of the customer to be something else.