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How to issue a refund for a customer using Clover

 

 If you do not have a Clover device, you can issue a refund from your Clover Web Dashboard.  
Here is a support article from Clover that shows how:

https://www.clover.com/help/virtual-terminal-payments/?device=ZKF1GcCo6sus0GkgWw6ku

 

If you do have a Clover device, please follow these instructions for issuing a refund.

 

Refund a Past Transaction

1Open the Refund app on your Clover device.

2.  Tap Look Up Past Payment.

mini_refund_lookuppastpayment1-896x560.png

 

3.  Search for and tap the transaction that you would like to refund.

4.  Tap Refund.

mini_transactions_lookuppastpayment1-896x560.png

 

 

5.  Tap Refund to confirm the refund.

mini_transactions_lookuppastpayment2-896x560.png

 

 

6.  Select where to apply the refund.

mini_transactions_lookuppastpayment3-896x560.png

 

7.  Update the invoice in InvoiceASAP to delete or edit the payment.

Delete Payment:  https://invoiceasap.zendesk.com/hc/en-us/articles/210861366-Web-Dashboard-How-to-Delete-Payment-

 

Edit Payment:  https://invoiceasap.zendesk.com/hc/en-us/articles/360031841292-Web-Dashboard-How-to-Edit-a-Payment

 

 

Issue a New Refund

 

1.  Open the Refund app on your Clover device.

2.  Enter the refund amount and tap Issue Refund.

mini_refund_issuerefund1-896x560.png

 

 

3.  Tap Refund $X.XX

mini_refund_issuerefund2-896x560.png

 

 

4.  Swipe card, insert chip card, tap for NFC, or enter card manually to issue the refund.

mini_refund_issuerefund3-896x560.png

 

 

5.  Update the invoice in InvoiceASAP to delete or edit the payment.

Delete Payment:  https://invoiceasap.zendesk.com/hc/en-us/articles/210861366-Web-Dashboard-How-to-Delete-Payment-

 

Edit Payment:  https://invoiceasap.zendesk.com/hc/en-us/articles/360031841292-Web-Dashboard-How-to-Edit-a-Payment

 

 

 

 

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